7 Circles regards every person who contacts them, for any reason whatsoever, to be a valued customer.
7 Circles is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.
7 Circles are committed to providing our customers with high quality service which meets their reasonable expectations.
7 Circles recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.
7 Circles recognise that by providing high quality customer service we are helping to service our customers in the best possible way.
We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.
We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.
Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.
All telephone enquiries or complaints will receive at least an initial response by the next working day.
All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.
In its aim towards efficiency and in the interest of customers, 7 Circles reserves the right to limit the use of staff and resources on false or unreasonable demands.
Privacy & Safety
Last updated (14th October 2019)
7 Circles ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that ...
The Communications section is for businesses that may contact users via email (email newsletters) or other methods.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Minimum order value
For first time customers of Ross & Paul the minimum order value is $500. New customers will be placed on Proforma until such time that total orders invoiced is over $1500. Once customers have reached the $1500 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by 7 Circles.
How to place an order
You can order through our general shop using both of the coupon codes (which we will email you) to place your order with no upfront charges. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to send us a list of SKUs and quantities, that works too!
Products or goods purchased from 7 Circles shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to 7 Circles and will typically be granted on a semiannual basis.
All prices are listed in AUD dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (interior designers, yoga teachers, masseurs etc) will receive 20% off the MSRP, plus the cost of shipping.
Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.
Please allow at least 14 - 30 days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $25.00 will apply.
Orders over $1500 are FIS.
We do not ship wholesale international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.
Returns must be made in writing directly to 7 Circles within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without 7 Circles prior approval and delivery instructions for transport.
Shipping will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer.
Please email us with details of the product prior to returning it.
Credit / Debit Cards
Offline Payments - contact for details